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Communication: active listening, finding words and losing fear (Gen2)


Description
Did you know that only a small fraction of our communication is verbal? At least 70% of communication is non-verbal! This module is about active listening skills that go beyond what we hear. It introduces emotional intelligence as a concept that helps alleviate stress and focus on the management of our own emotions and those of others. This, in turn, is helpful when we engage in difficult conversations.
Content
  • Communication: active listening, finding words and losing fear
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever